CHEATED and BUL****

I would like to share my disappointment and frustration with the nation. I bought a BMW that I cherish a lot. Mistake I made was to buy it cash. I thought I will not stress about a car for a long long time and little did I know that I am lying to myself. Sooner than I expected I realized that there is water inside my right front light but this also happen when my car was due for the 1st service. I dropped it of at The Glen branch and it was a Saturday and because of insurance claim that apparently does not pay on time, I was advised to leave the car and then fetch it the following week and I was advised that I have an option to pay for service and later be refunded when insurance has paid the dealer. I remember I asked them to check few things for me but was told I need to pay for extra diagnoses. Opted not to as I was not sure how much I will need for the total service. Picked up the car Wednesday and was excited to see that the water inside the light issue was resolved. Last week Thursday the car warned me that there is a problem with my lights. I emailed Franchois who advised me to bring drop off the car the following morning. This was different to how VW handled my resent issue as they towed the car to nearest dealer but BMW said drive it. Took the risk as the warning lights were not working. I was told that I need to pay R52,000.00 to have the car fixed. I then called Robert who suggested that I drop off the car at their branch. I am sure he knew when I bought the car when he suggested this. As my 1st experience with him his service and how engaged he was professional. Later in the day I got a call from the operations Manager whom I think his intention was to bully this ******** client. I would like BMW to send me my conversation with him as I would like to listen to it and if I am wrong on how I feel about how he spoke to me, I will apologize in writing. Reminded me about the CPA terms and that I drove the car for 13500 kms and just felt bul**** by him. Advised me to contact my insurance so they can pay for me R48,000.00 and I repeat I don’t like how I spoke to me. Immediately called Robert whom I knew will explain everything to me professionally. How can a car that I paid more than R350,000.00 give me so much stress within few months. This is a ******* and I no longer want this car and disappointed with BMW. Now I am being accused and bul**** about this issue. Today saw the part and anyone can see that the damage is not new.