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Phuti M

1 reviews | Active since Jul 2019

29 Jul 2019, 18:16

Cedar Isle BMW a Mess!!!

BMW Cedar Isle does not take its customers seriously. I went to BMW cedar isle for a diagnosis on my BMW E90, 0n 29 May 2019. I told them to check the overheating compartment and the oil leak. they diagnosed my car and told me they have found the cause of my leak and have dealt with the problem. They quoted me for the problem diagnosed, diagnosis fee PLUS servicing of the car. I paid the entire amount. For this work my car was with them for more than 5 days, as I got my car on 8 June 2019, they were doing several tests on it and assured me everything is OK. Within this 5-7 days I was the one running after them asking when will my car be ready, they only called me once or twice to get a go ahead from me, to work on the car. After I gave them a go ahead , they couldn't careless to call me or keep me updated for keeping my car with them for 7 days, they didn't even ask nor care if I have alternative transport for that 7 days. After 3 weeks of receiving my car from cedar isle it started leaking again. I called them and booked so they can check it again. I brought it in on 23 July 2019, and they told me its another compartment which is leaking?? How come they didn't see this when they were diagnosing the car? I also don't know. They told me everything was fine now they want me to pay for the parts that are needed to sort out this leaking again. when I was at BMW talking with Leroy the service advisor, they even went to the office to chat with Manager Victor Gomes, who didn't even come to greet us and ask us what was the problem, he was just seating in his office not even caring of the argument happening right before him. Victor Gomes didn't even take a glance at us. What a nonsense of a service in cedar isle BMW, they have no regard of clients bringing their cars to them, giving them service. THEY JUST DONT CARE!

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