Car damaged during Quality Check

I recently bought an F30 BMW 316i. As BMW Menlyn and BMW Zambezi were too busy to help me before I left on holiday, I decided to try Supertech Shelly Beach while on holiday. The booking was made and they were available to help! 2 days later I took the car in for the 21 point quality check and to have the Motorplan and Warranty trasferred to my name. The process took about 3 hours. Upon fetching my car I did a quick inspection and found a scratch on my front bumper, a further walk around showed that my rear bumper was also horribly scratched and damaged. I was totally disgusted. I was promised a solution by my Service Advisor by Monday 18 December but had to make the call myself in the end. After 4 attempts and several tantrums I received a call from Supertech. No proper solution was offered and I had to listen to how the Service Advisor now had to pay out of his own pocket (emotional *********?). The Service Manager has been absent up until now, although I have been promised that he would call me as well to discuss solutions to the damage my car suffered. All I have is the name "Simon" and that he would phone me, I am still waiting. When I took my vehicle in I expected quality and peace of mind, I expected the BMW promise. I expected to receive my car ain a better state and not worse. I am disgusted with the fact that my vehicle is damaged, the poor response and the empty promises. I leave for home in 2 days and I expect that Supertech is waiting for exactly this. For me to just go away.