************** by sales representatives BMW Kempton Park (Nosi) and sales manager (Wesley)

When I purchased my vehicle, BMW Kempton Park intentionally provided it with old tyres. When I brought this to your attention, Head Office refused to resolve the issue or provide new tyres. To make matters worse, I am now being forced to chase BMW Kempton Park simply to get my vehicle registration papers.

The service from my sales representative, Nosi, has been entirely unprofessional. Every time I follow up on my papers, she reacts with anger. She routinely "blue-ticks" my text messages, intentionally ignoring my queries for hours before offering a delayed response.

Instead of receiving proactive communication and feedback, the burden has been placed entirely on me to follow up constantly. Given the combination of poor vehicle preparation, a refusal to rectify the tyre safety issue, and the ongoing struggle to get my documents, I am deeply disappointed to be treated like this as a Black customer. A premium brand should offer equitable, professional service to everyone, yet I feel targeted and completely disregarded.