BMW'S Unavailability of Parts with NO lead time.

I am highly disappointed with the service I am receiving from BMW South Africa after my vehicle has been stuck in a BMW workshop for a month due to parts unavailability. I specifically chose to purchase a BMWs for the past decade because of its reliability of the brand being the main factor and its heart breaking to be going through so much frustration and dissatisfaction at this point. I am writing this email simply because the parts that I am waiting for still doesn’t have an ETA from order date 22nd July 2026 to date. 5 weeks later and who knows how much longer still nothing while i struggle the get around. On the online page there's a misrepresentation that states that customer service is available on weekends Saturday 08:00 - 13:00 and to my disappointment there no one available to talk to during the said times as per web page. The service breakdown at this point is unbelievable from such a reputable brand.

Loyal dissatisfied customer Nolo