BMW/MINI Sandton ******* dealership

BMW/Mini Sandton

This place is so ridiculous and it depends on who you are to get proper service. Funny enough I’ve been a loyal customer servicing my car Mini Countryman there. The last service I as a nightmare and I never laid complaint. This time I am fed up!!! I took my car in to get it checked as I was having issues with starting my car so I wanted to get the car checked and get a quote on what the issue is and how much it’d cost. I explained the problem and they suggested to do a diagnosis on the car and pay R1.5k even if I decline the quote - which was not an issue. Car was kept overnight for some reason, without my consent, I had to call around 4pm to ask for status and only then I was told I’d get it today.

This morning I called and they told me the technician is not sure what the issue was and needed to do further diagnosis at a cost of R17k (JUST TO DIAGNOSE FURTHER) - basically after more than 24hours they still can’t give me a report on what the issue is. Their own brand and surely it’s not a rare problem this I have of starting - yet they don’t know but want to charge me R17k even before doing anything to fix the problem. I’m super Mad! This branch doesn’t care about my concerns - like I said I’ve seen how some customers get better service but I will not go there.

Now I must pay R1.5k for nothing - no proper feedback on the car.

This is a **** really - we are being charged for nothing and must pay such huge amounts