BMW X7 delivered without any car mats, still waiting after 6 weeks

I would like to voice my disappointment in BMW South Africa's after sales service. We bought a R2 million BMW X7 on 30 May 2019, cash, from BMW Bavaria in Johannesburg. We ordered the car November 2019 already. Our car was delivered without any car mats!? Firstly the excuse was that the car was sent from America (even though I know the car was sent from Germany) without any car mats and we will have them within 10 days. Then the excuse became the car's interior is dark brown and they must wait for BMW SA to get these specific dark brown car mats. I complained via e-mail and Facebook on Tuesday, a case with reference number: *** was opened by Mrs Mahlatse Moreku and here I am still waiting for any contact from BMW SA. I do not blame the sales person Johan Calitz at all. He showed me all the e-mails on Tuesday as he is effortlessly trying to get these mats but BMW SA simply just does not care. We have been waiting for 6 weeks now. Our R2 million SUV's current floor mats is being damaged as we use this vehicle daily with two small children. Will BMW SA replace all of the car's flooring? Probably not. I simply can not understand how it can possibly be so difficult to get simple car mats, that should have been in the car with delivery. I am now thinking that we must go and order and pay these mats ourselves, because BMW SA won't assist us in this problem. This also isn't the first complaint that I made towards BMW SA, I am to this date still waiting on any contact from BMW SA from previous complaints.

I truly hope that our problem will be resolved. I do not like complaining on a public platform but what else am I to do?