BMW Westrand ****mers, poor service

In July 2023 I bought a used car from westrand BMW from a lady called Lenah Kwenane. When I bought the car it was an online purchase meaning I only viewed the car on pictures and because I trusted BMW as a brand I only asked for pictures via WhatsApp and was pleased. At that time I was in Nelspruit and the car was in westrand and once the paperwork was done via email they delivered the car at BMW Nelspruit.

They drove the car to Nelspruit and I was excited didn’t do much of checks rushed to sign release notes and I took the car. Within a week I noticed that the car license disc was already expired. I then notice that the car has damages inside is not because of wear and tear. It’s like someone stabbed the car door with a knife. I was given only one key and when I asked Lena about it she said she will follow up with the person who sold the car to them.

I was not showned the damages inside on the pictures and I was not told about the expired disc, spare key also I had to keep on following up with them. I was told to bring the car to BMW westrand for checks.

I came to the dealer westrand they checked and Lena said she was not aware that the car has damages and about the disc she gave me a new disc. No apologies nothing the car had to sleep at the dealer for them to sort out the issues. She even mentioned that she was gonna do new keys since she couldn’t get the spare key.

After the a day she said they couldn’t fix the car damages interior she will wait for her manager to access the damages, from there they brought the car back to me not fixed, no new keys, no updates about the damages or feedback of what her manager says. The only thing she did was to give me the renewed license disc. When I call no answer and not responding to my WhatsApp messages.

I am very dissatisfied and disappointed for a brand like BMW to fail me like that. The car is BMW 4series grand coupe 😭😡