BMW Super Tech Bellair

Guys I need your urgent help. My car has been with BMW for 3 months now. It was taken in for an Engine failure and was qouted R213 000. And my M-Sure(machinical worranty plan) only agreed to pay R100 000 leaving me to pay for the rest. But we managed to agree to pay R60 000 since am sure they excluded certain things which they acted like they did me a favor.

The car came back in December after so many back and forth situations with them. My car was not running well and they said I needed a new battery meanwhile my battery was only few day new before it was it was taken in and have proof of it. So I collected the car took it to battery centre they checked the battery and they showed a reading of the battery being over charged by 15.13volt and they gave me a new battery . And they mentioned that this was not the battery but it could be that the alternator was over charging the battery. Mind you when I picked up my car it had been damaged in few places, the body of the car and not where the engine was and made note of it and went back the second day I picked up my car to make them aware and see the damage and Malcom the guys who's has been attending to me. An Said to me he has made note of it and that I should come back in January 2021 so they can see to any other situation about the car that I might not be happy about... . since I didnt have my car for so long he thought it would be a good idea for me to bring it in then. (the rightside door stepper was broken, the cover of the diagnostic plug was broken, my car was not cleaned or polished. It was as it was when I brought it in. When they gave it back to me. I didn't make a big fa's about it I was happy I had my car back.

I left with a hope that in January I will return just to fix these minor faults. But even with the new battery my car still has issues starting. And I was thinking maybe after few days the car will be back to normal but it never did. And it started showing me the same warnings of engine fault that it did before it was taken it. I was worried but trusted that it was handle with high quality care and that maybe it was due to the fact that it was just returned.

The second day of it return it stopped working completely. It wouldn't start. Lucky I took pictures of the faults before it dying again. I sat with my car the whole festive season after paying almost R50000 cash excluding the R100 000 from Msure. My car was dead again. I was so hurt. All my money went in to getting my car the best quality service money can buy but they failed me. I struggled getting that money and I payed it all in cash. I have to reach out to Funnell cars to assist in adding this cash that I needed to my premiums which they managed to do and went through the whole process of recalculating me new premiums, but eventually it got me that cash that the bank was willing to loan me and has to added because I only qualified for about 70% of the R50000, I had to add all my savings and my bonus money so I can get my car back so to meet up with the required amount. When all this happened Lord knows my world was shatted. I couldn't reach Super Tech Bellair until January. They send a tour track to pick up my car to find that the underneath protective cover was not put back. And I also mentioned this to them a week after my car was toured in but no one bothered to call me back at this time. Since the car went back for the second time since Malcom was on leave then, no one bothered to contact me even after av left messeges for them to call me since I wasn't getting any feed back they never did. Finally they mentioned that Malcom was on leave and that Kogi would be assisting me with this process. Which she never did till today. And went there the one day to find they had a report yet I was still not informed about my car, that the car needed a new starter.

This time they had said it was a starter. And I had asked if they can look in to the situation of the battery being over charged and the best guess would be the alternator but they said they can't since the car would not start at all. Which that was the main reason why the car went there in the first place. The car did the very very same thing even after they changed the engine.

And they did a new quote of about R13000 which they didn't bother to tell me and! mind you I was on leave and still on leave) ... about and said they were waiting for my insurance to respond. Until today 14 January 2021 they call me to say, Msure was only willing to pay R9000 and I need to pay R3000. And am asking how is that possible. My car never worked even after me paying that R160 000 for a new engine how come now again I need to pay more money to fix the starter now yet again but it never worked from the first day I was given back the car.? Was it even the engine to begging with? Because it still had the very same issue that it was brought in for in the first place. And yet again my car my might still have issues with the alternator that is said to be over charging the battery, which they will also do another test and another quote and wait for the insurance to approve and I'll need to pay in more money for fault that were there in the begging and they couldn't pick it up. The whole BMW not picking such small things out that a small machine from battery centre can tell. What happened to they machines or is this the way they Rob people like me from they hard earned small cash? Why is it because am a woman or am black or they think ill sell my house now so I can pay all these monies they speak of? I can't afford nothing now. Schools will be opening fees and all that are in my head. I don't have a cent to give. I just need my car back since they couldn't even write it of or give me an option to trade. Nothing

Guys I beg you please help me. These people are sucking me dry. Both my insurance never gave me a curtecy car only R3000 towards a car hire, which I never claimed, my car was the for more than 2 full months. The second time after it came back BMW did the same, they said they were out of cars and they can't loan me any vehicle to use. Av been at home since. Moving around with Ubers and missing out on the festive and any fun that came with having my car.

And can you also help me claim back all this money that was said to be used for my car hire. And help look in to this situation that am being made to pay for mean while I never even got to enjoy my car with in new engine costing me R160 000 and never worked and now they want more money on top of that.

My name is Ncamisile Mabuza The dealer is: BMW Super tech in Bellair Contact person is Malcom, Kogi and Rigina. Number: ***

Your assistance will be highly appreciated guys please.