BMW South Africa – Extremely Poor Customer Service

I am extremely disappointed with BMW South Africa and the way my complaint has been handled.

A BMW dealership supp**** me with the incorrect part, and instead of taking responsibility and resolving an error made on their side, I have been passed around and given excuses. I have now been without my vehicle for two full days because of this.

What makes this even more frustrating is that I have followed the proper channels and still cannot get someone to take ownership of the situation.

For a brand that markets itself as premium, this level of customer service is completely unacceptable.

I am now escalating this matter further because apparently the normal BMW channels are incapable of resolving a straightforward customer complaint.

BMW South Africa needs to take accountability and resolve this matter.