BMW SOUTH AFRICA-Customer care

I escalated to BMW South Africa matter regrading BMW Constantia(Auric Auto Claremont). My car is with BMW Constantia for 2 weeks waiting on papers from SMG or rather a tax number so that Liquid Capital can approve on the Warranty for the car to be fixed. They told me there turn around time is 24 to 48hrs and they promes to come back with feed back. Well 48hrs came and gone and not a word from them. BMW South Africa pride them selves on treating customers fairly even having it all over there website but there staff is not applying it. BWM is known for being a world class company on paper but when it comes down to deliver then it becomes another story. Vey disappointed in the BMW GROUP