BMW Sandton- Worst Service Received

On the 18/08/2022 I took my car in for a Sevice at BMW Sandton -Cnr Rivonia & South Rd Morningside, Sandown, Sandton, Gauteng This would be the 3rd service with them. The worst pertatic service I received. Up until today 8 Sep 2022 I haven’t received a call to ask am I happy with the service. They did the service but didn’t even wash the engine or wipe off the engine. My story is that I have a service plan and maintenance plan. My service plan would cover my service which was due. The service that would have been done didn’t cost that much.. which was around R3000. BMW then told me that if my derive plan provider doesn’t pay the funds the same day they will not release my car. I called ARG - My Car Protect to confirm if I may go ahead with my claim and they confirm everything is in order and I have a high plan which is Gold. BMW then contacted them and they gave authorisation. BMW then said they didn’t receive payment bearing in mind I was the first client to leave my car in the morning which was at 6:30 am. 3pm I take a walk down to BMW also I had to take a walk back to work in the morning…. Which took about 20 to 30 mins to get to work. Once I get to BMW around 3:30 pm I’m told they can’t release my car because they didn’t receive payment. I called ARG- My car protect and they say they didn’t receive the invoice. I get BMW Sandton to send me the invoice and I send it for the payment.. the invoice wasn’t signed so I had to sign and resend. The time was already 4:30pm and then a lady at ARG does a payment and sends me proof of payment. I give it to BMW Sandton.. they weren’t happy and had to investigate the payment. Which took an hour and only then they released my car. BMW had no compassion what’s so ever.. my suggestion to people is that don’t use that BMW Sandton as they couldn’t even assist me for R3000 which they had confirmation that it would be paid and even when they received proof of payment they still had to investigate. That they I only left them at 5:30 pm and got home late. They made me feel small and useless. Worst service I ever had. They made me sit and cry for R3000 which was going to be paid even when they received proof of payment…