BMW Sandton *******

My vehicle was booked for service with BMW Sandton on 23 August 2022 wherein R2000 was ****** from my purse. I had R2800 in my purse and the bag was returned to me with R800 remaining in the purse.

The CRM (Yolandi) was not willing to answer questions related to the investigation of my initial complaint. The CRM (Yolandi) was dismissive and told me it's my own fault, I signed away my rights and that I had no proof. The CRM (Yolandi) told me there was no point in asking questions related to their investigation. Rather than allowing me to ask questions related to the video footage of my car, She told me I could not prove that I had any money. The CRM (Yolandi) raised her voice at me, spoke over me and cut me off numerous times during the telephone conversation. The CRM (Danika) was not willing to assist me with the following: Submitting a request for the video footage of my car Submitting a request for the voice recording of my conversation with the CRM (Yolandi) Receiving my complaint on the post-incident service I was subjected to. - As required by the BMW complaints process. The CRM (Danika) made me wait for assistance for more than an hour only for her to send someone else, CRM (Yolandi), to tell me that she is not coming back to assist me. The CRM (Yolandi) told me to get out of their building because they are not obligated to assist me. I did not receive sufficient information related to the investigation of the incident which I complained about. I was not allowed to submit a formal request for the video footage of my car as well as the recording of the telephone conversation with the CRM. I was treated with disrespect and contempt by BMW Sandton and told to get out of the building. BMW's promise regarding complaints: BMW will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.

BMW's complaints process: Step 1: Discussion with your BMW Centre. Step 2: Contact us.