BMW Sandton Auto - Pathetic

My Wife’s X3 went into Sandton Auto on Thursday 31 May2018, the tyres were found to be worn on the inside only.. worn more on the left when we took the vehicle to Kwikfit in Randburg, therefore we took it into Sandton Auto. They kept the car overnight and we didn’t hear from them. On Friday around midday my wife called them and spoke to a Aubrey, who then only informed her that the left shock is bent and we will have to pay for the replacement even though the vehicle is on Motorplan, remember we had to call them.. we disputed that we have to pay, he then said he will get back to us... nothing, I call around 2 only for them to tell me that Aubrey left the dealership with immediate effect and that Tidi will call me... nothing... around 3 I call again, got hold of Tidi who then says he’ll call me in an hour as he has taken over Aubrey’s clients.. nothing.. i call back and leave a message for him to call.. after 4 I get a call for another service advisor and I still dispute why I have to pay for a vehicle that’s on motorplan, he gets me to speak to the technician, we get no where... all this time my wife is waiting at work without a car for the 2nd day... the service advisor said that the foreman will call me... nothing.. is goes on to 5:30pm Friday.. I call and call no answer... I drive to Sandton and bring my wife home .. Saturday morning (today) I call from 7:30am 5 calls and nothing till now... THIS IS AN ANSOLUTE DISGRACE.. Apart from the non-existence of service and customer care for the 3rd day.. her vehicle is under motorplan and she was told she needs to pay R27k for front shocks as they must replace both... thank you.