BMW Sandton Auto Disaster

<p>BMW Sandton Auto is an absolute disgrace to the BMW service reputation. Sandton Auto has given me many grey hairs on numerous occassions because of appalling service and handing over a filthy car after service but today has by far been the worse.</p> <p> </p> <p>My car was towed and reluctantly sent to Sandton Auto. I did not recieve any call from Sandton Auto untill I called after 2pm. After calling numerous times the following day I finally got an answer on what was the problem with my vehicle. I had to continuosly call Sandton Auto to get any progress and the consultant was rarely available to answer my calls. The car was promised to be ready on a certain day and I did not recieve any call/sms/email on when I could collect it. The following week I finally recieved my car.</p> <p> </p> <p>Eager to part and forget this dreadful experience I jumped into my vehicle just to find my aircon screen was damaged which was never the case before. I had to return back to Sandton Auto for an explanation. Their response was that they would approach the manager to contact me on how to move forward.</p> <p> </p> <p>I was then cc'd in the email to the manager who still has not contacted me.</p> <p> </p> <p>I am not surprised that the service is so pitiful at the bottom because obviously top management does not care about client services nor the handy work of their technicians.</p>