BMW SA NO COMPASSION FOR CLIENTS AND PUTS MONEY BEFORE SAFETY

My wife was driving her BMW on the 23/09/2020 on her way to work when there was a display stating there was a drive train failure the vehicle lossed power and this happened in a dangerous area. She drove the vehicle foot down as she was scared and arrived at work.

She Informed me what had happened but I was in a area with no cell reception. When I finally saw the message I called BMW on call and they immediately dispatched a tow truck who uplifted the vehicle at her workplace. On call then arranged a courtesy vehicle to be delivered to her.

Our vehicle was towed to Supertech durban. On Friday the 25/06/2020 I called Supertech to enquire about our car they didn't even know what the problem was with the car.

Today the 28/09/2020 I called Supertech again to find out progress on the vehicle and I am still waiting for them to call me with feedback however the lady at the service department confirmed the vehicle was in the workshop but no work done as yet. The courtesy car expires today. I called the on call department they can't assist. I called the directors line spoke to Zizo she already told me that she can't extend the courtesy car and Supertech can only provide me with a courtesy car subject to availability. She called me back and stated Supertech have no cars and they won't extend the courtesy car.

I received a call from her team leader tadiso and he was rude where he was talking when I was talking and he also stated that Thursday was a holiday that is why there is a delay and he stated that he can't do anything to assist he can only ask Supertech to rush the job.

I Informed him I will not jeopardize my wife's safety and how can BMW SA put money before safety. He was rude to me I swore him as I am frustrated with his attitude and that of BMW SA. Does BMW SA not value customers and is all about profit that life and safety. I requested his manager and he says his manager is on leave and he is the person in charge.

I have tried calling reception and was on hold for about 40 minutes they say they can't get hold of the PA for the CEO.

Now my wife is at work I am in Eastern cape and she will have no transport for today and the week all this because BMW Supertech and BMW SA are cruel and do not want to take responsibility as they are the ones delayed the repairs