BMW SA is Thrash

BMW Supertech Port Shepstone is refusing to offer her a courtesy car and forcing my mother(62) to drive a car with a noise from the front wheel yet the car is still under motor plan. She's been without a car for 2 days and she doesn't have water as she can not drink tap water due to her health issues. The last time she had a breakdown she was attacked by ********s while waiting for BMW roadside assistance. This is the worst customer service we've ever received from a car dealership. If I do not hear from you soonest you'll get what you deserve trust me.