BMW SA IN CONTRAVENTION OF Fsb Rules

Joint CIC Case: ***,

BMW FOURWAYS sold me a bmw 320 in 2019, almost at the end of my finance agreement, they call trying to sell me another, the sake lady tells me the accidents from 2016/17 affects the resale value, I never had the car then nor was I made aware that car which I financed was in an accident. Now as per above case number they don't have records