BMW SA, A very. Ad service provider

I am not very happy with BMW SA, I have been informed by BMW approved repair centre that my motor plan will not fix samp which was broken due to the stone on the tar road, on the 18th Jan my car was towed away to Zambezi mbw and they told me that motor plan won't pay because it's negligence of which this was not correct, they might have been feed with wrong information because the first invoice which I have received from bmw was including the body damage which was not even true, I took the pictures of the car before it can be towed away, then bmw Zambezi informed me that motor plan won't pay for my car, for the fact that they **** on the invoice, I believe they convinced bmw SA not to fix my car, if it was not about the pictures I took they would got away with it, my car has 25000km on the clock and I know it qualifies 100% to be repaired under motor plan, I sent emails of my complain to BMW customer services and they never responded to my complain for 3 weeks now, I phoned them several times they promised to return back to me but they don't, last person to talk to was Tumisho Masemola and he said I must resend emails but still no answer, I am really not receiving good service at all from bmw, they are not interested on customer services but they are interested on customer's money, I will never recommend this brand toy friend and families, Mercedes Benz never treated us like this, I never experienced poor service from them at all,i bought 2 cars from BMW but now I am regretting my actions, they don't value my support at all, they just ignore emails