Bmw recall

So my car was effected with a recall on Tuesday today is Friday and no news on when I’m getting my car back. They said if the part needs to be replaced they must order it but they would rather put it back rather putting my family at risk cause it will take over a month to get to sa, Second they have no temporary car for me to use.

The recall was due to cars catching fire how can you put my family at risk and put the same part back after the letter says replace. There has been situations where bmws have caught fire in the garage. BMW should give me a car untill My car is safe and ready for collection maybe I must take my buisness elsewhere as being a loyal bmw driver for over 30ys.

Second can’t get hold of my service agent line always busy funny they say there is a 8 week waiting period for a car but when a pritty girl comes on she quickly gets a loan car immediately on Tuesday I bet her car wasnt recalled even tho she was told they can’t help her how fair how did she get one?? is that shows how much bmw care about their customers you have just lost me as a customer