BMW POOR CUSTOMER SERVICE

I traded in my car at BMW Melrose arch for a new one. After several emails and almost two whole months later they still have not settled my trade in account with the bank.

I have raised this MULTIPLE times and to this point I have no idea why this is the case and why the hold up with the settlement - ABSOLUTELY NO EXPLANATION HAS BEEN GIVEN TO ME.

I now have to carry two installments because of this incompetence and interest continues to be charged as a result of this delay!

I have been a customer for years with BMW but this kind of treatment just shows me that they do not Care!

This is the kind of thing and treatment that can and will make me never set foot in BMW again and will advise the same to close family and friends.

Extremely disappointed! - POOR!