BMW Polokwane is the worst in South Africa

BMW POLOKWANE (LMG)

I am sure if this dealership could have it their way, surely they would make us pay for safety recalls. The nerve of them even telling me when they called that even the campaign parts have been ordered and then to discover the service advisor **** furthermore it’s not the first time even when my X7 was there with them for 2 months I was told parts are ordered and then they said whoever told me that gave a false report. So what has changed BMW polokwane where you still have a failing customer relations department and a failing service department because if I recall I was called and begged to provide the dealership am opportunity since they are changes but clearly things remain the same

I took my vehicle in for the following issues;

- Safety Recall (Campaign), which required an immediate action - Change of rear brake pads which was conducted and completed - I requested an oil top up - Sensor malfunction (PAID IN CASH FOR ULTRASONIC SENSOR), allegedly had to be replaced due to a stone chip.

When it comes to 1 star it is too high for this dealership, google must make a slot specifically for this dealership to get no stars at all, I say this because it’s not the first time I have an issue with this dealership and I regret why I opted to re-engage them.

I am no stranger to BMW polokwane and their poor service work ethics. When I see various reviews it’s a clear indication that this dealership has still not changed even under the current dealer principle. I would not recommend this dealership because of misrepresentation of facts and poor work ethics. I had to be contacted by BMW South Africa enquiring when am I taking the vehicle in for the safety recall to have the starter motor examined, tested and changed if needs be that it must be changed, I explained to them my car was recently in at BMW polokwane and I was assured that it was conducted the service advisor even stated they had ordered parts for the specific campaign and BMW South Africa then indicated to me that on their side they don’t see any record of the safety recall which indeed the dealership says it was not done and I must bring in the car today on 21 November 2025. This is not my first incident with this dealership hence we started to use BMW Centurion because they maintain professionalism unlike here in polokwane whereby you leave your car with them for a full week but they don’t fulfill what is important.

I do not recommend this dealership to anyone. If you want to deal with a bunch of ****s that focus on how they can dig in your pocket rather than use your warranty/motorplan then proceed to use this dealership. It doesn’t matter how long you leave your car with them, you must just expect half jobs and being **** to that parts are ordered next thing you know they either can’t assist you or you must pay.

It’s disappointing and disgusting, furthermore discouraging to know that this specific dealership will not change. I now know that when they are done today I must take the car in at centurion for a pre-holiday check because there is nothing to trust when it comes to BMW polokwane.

Do not purchase or service at BMW Polokwane. They prioritise profits over safety. And most likely to gain those profits I’m sure they can go as far as vandalism on your vehicle. There is no integrity, no ethical practice and according to me because I have experienced issues with the service manager it shows how poor the workmanship of the service manager since it’s the one and clearly even with the vast amount of reviews bmw polokwane will still retain the very same service manager and it’s concerning the amount of reviews but they can’t even take action against the service manager, is it a fear that he will expose the various malpractices within the dealership or are they just prepared to retain someone that generates profit for them even if it means overlooking safety. What’s funny is that now they are lying on record saying the inspection was conducted and parts have been ordered but yesterday when I received a call to bring in my vehicle on the 21st of November 2025 I was told that indeed an inspection was not conducted on my vehicle. I want to refer BMW South Africa to the google reviews against BMW polokwane and tell the public as to why they are not taking action against this dealership because there is a clear indication that post purchase people are struggling because of an *********** service department as well as an *********** service manager. I took the car in good faith giving the dealership benefit of doubt that maybe they have changed but it should be concerning in terms of their ********* practices

I regret giving them another opportunity