BMW Polokwane

I called BMW Polokwane to book service. I was given a date of Thursday. I then requested the service booking agent to have the technician also look at my wipers for wear as I feel they are worn, and also to check my rear break lights as I replaced the bulbs earlier this year and are dead again. They told me it shall have to stay the weekend as it takes over a day to do diagnostics on the car. I told them that was absurd and I was told the technician will only be able to do the service and not the diagnostics on Thursday. I asked them that in Gauteng they would gladly do all that I was asking and they said they shall ask and revert back. I never got the call back so I decided to book my car at BMW Waterfall where they were happy to assist me tomorrow for the full request. Polokwane BMW must value customer service more. Now I have to drive 300 km for better service.