BMW on Call Technician Broke my Airpipe

On the 7th of February 2024 my car was stuck at the filling station at astron(Durban North ) near Blue Lagoon,BMW on Call was recommended by my insurance(outsurance) including the tow Truck company to call a technician to come and assist in putting the car to neutral so that it can be taken by the tow truck.The Technician who was assisting us on that day went underneath my car and un*****ed the gearbox without disconnecting the airpipe first .So through his negligence he damaged my airpipe,his service was so poor to the fact that he didn't even put the under covers back to were they should be,when the tow truck went home with the car,the car back wheels locked itself and the car went back to park.i have tried several times for them to replace my pipe,waited for almost 1month and 2 weeks for them to respond to my claim but they only responded on Monday(18/03/2024).I have been calling non stop wasted almost R200 airtime and wasted my last cent (R420) for the callout they have directed me to a lot of callcentre agent and still my matter is not resolved as yet,sometimes I even think that it's because of my race that makes me get that poor service,the service I got was very poor and I need justice,

They where under a legal obligation to carry out the work on my car with reasonable skill and care,using parts of satisfactory quality and fit for their purpose as laid down by the consumer rights Act 2015 or supply of Goods and service act 1982, the above faults indicate that BMW on Call failed to do so and I'm therefore legally entitled to recieve compensation from BMW on Call for the breach of contract.im looking forward to receiving my airpipe, my refund including the money I have spent calling yourl everyday,and also the stress that yourl have caused in my life,I haven't used my car since the 7th of February because of them,I need justice to be served, they have failed to reimburse me now when I call they always put me on hold,I am stressed because of them,I have sleepless nights,I even regret calling BMW on Call,I regret that day.my car is still waiting for the pipe to be replaced till now my matter has not been resolved.they are not owning up to they negligence