BMW ON CALL SERVICE IS VERY VERY POOR

BMW On Call has very very poor service for the Northern Cape province... To a point where i called them on two occasions and the two different agents confirmed to assist me with a towing truck and when i called again the third time to confirm a time then the third agent denied everything, i then logged a complaint which BMW South Africa Customer Service advised that they will listen to the telephonic recordings of all 3 times i called BMW On Call, and guess what none of the recordings were found when the agents confirmed to assist but only the one was found where the agent was talking a different story. I am done with BMW after 5 years of being a loyal client to them