BMW Northcliff – Repeated Unsuccessful Repairs and Prolonged Loss of Use (2015 BMW 320i)

I am lodging this complaint regarding BMW Northcliff after nearly two years of unresolved repair issues involving my 2015 BMW 320i.

In August 2023, I booked my vehicle into BMW Northcliff for a misfire related to an ignition coil. Since that time, the vehicle has been returned to the dealership on at least seven occasions for a persistent overheating and limp-mode fault that began after the initial service.

Despite paying approximately R30,000 for repairs and the vehicle spending extended periods in the dealership’s care, the fault has never been resolved. After each repair attempt, the vehicle breaks down again within days or weeks of normal daily driving, often after less than 40 km per day.

These repeated failures have resulted in prolonged deprivation of use, multiple roadside breakdowns (including while travelling with my family), towing and storage costs, and significant disruption to my ability to meet daily and work-related responsibilities.

At present, the vehicle is still in BMW Northcliff’s possession pending return to me, after I formally withdrew consent for any further repairs due to loss of confidence in the dealership’s ability to diagnose or repair the vehicle. BMW Northcliff has confirmed in writing that no further work will be carried out.

I am escalating this matter to BMW Group South Africa, BMW AG, and the relevant consumer protection bodies for repeat unsuccessful repairs, safety risk, and prolonged deprivation of use under the Consumer Protection Act.

I am seeking formal intervention to bring this matter to a final resolution, either through an independent BMW technical assessment and permanent repair, or an appropriate goodwill settlement in light of the repeated unsuccessful repairs.

I am posting this publicly in the hope that BMW Group will intervene and ensure that this matter is addressed fairly, transparently, and without further delay.