Bmw menlyn is a risk to the bmw brand

I had booked my car for service using my mobile app a week ahead of the appointment. When I arrived at bmw menlyn yesterday, at the specified time I was met by excuses and multiple staff who kept making excuses about being unable to service my car on the day of the appointment. Upon speaking to the CRM manager it became clear to me that there are severe client service, business operations and culture issues as I was exposed to all three in person at the menlyn dealership.

Thank goodness for other efficient dealerships such as bmw midrand that are organised and professional as my car was accepted the following day for its annual service with the staff providing a fully digital experience with timeous updates and friendly customer service.

Someone at head office needs to investigate the mess that’s happening at bmw menlyn. Their reputation will ruin the bmw brand over time.