BMW Inconsistency and Incompetence

I am driving BMW Msport F30. Late last year I took it for service within the service plan at Sovereign BMW - Vereeniging. a specific gentleman called stating that he will be taking of the service, I had made him that I have been receiving a message saying "rear fog light failure". service was completed and went to fetch the car, few days later, the message displayed again. I contacted Sovereign BMW, was told to bring in the car, which I did. Upon arrival I was told that no note was made was made on my request and as a result I will have to pay for it. I paid even though I strongly believed and still believe that I shouldn't have.

Around July/August the car gives this message again, I contacted BMW SA and spoke to Tebogo - customer service whom I have explained everything to. on Friday afternoon on the 16th of August 2019 I received a call from Sovereign BMW saying that I need to bring in the car for them to fix the rear fog light, I told them that I will be available on the 23rd as I stay and work around jhb. 20 minutes later Tebogo called me asking if I have been contacted by the Sovereign BMW people and advise that they if though I wasn't satisfied with how he is handling it. he then tells me that Sovereign BMW cant pay other BMW dealers to look into it as per my request because going there is way out of my way, well he also indicated that they will diagnose for free as it is their failure and give me assurance that it will be okay for the 2 year period.

Now Friday, the 23rd I drive from jhb to Vereeniging to get the light fixed, when I get there and handover the key, the lady tells me that I must know that I will be paying for everything as their electrical has no warranty. to my surprising shock I went outside to contact Tebogo who then told me that he will call them and get back to me. I sat there for over an hour with no one attending to me or Tebogo calling me back. called him few times and got told that he is on the other line. last time I called him held on for around 40 minutes whilst being told that he is still on the phone.

well I decided to hang up and leave, so I guess Tebogo is still on the phone even at this point as no one has since contacted me to this very minute.

I have never been so disgusted by the pathetic service provided by thee BMW and its staff.