Bmw HQ in South Africa bad response to costumer

Bmw Head quaters has delt with my matter ******** and un professional. With regards to the bad attitude of bike mechanic at Danric Auto in Windhoek. Broken rear shock wich Bmw was to lazy to investigate in why it broke. Then heard that Mechanic from my boss who I work for mite refuse to work on my bike to to nature of issues. Bmw HQ in southafrica decided to take his side and choose to tell me I shouldve let a bmw dealer replace my shock and know ive made my bike unsafe.( Because I fitted the rear shock and torque the bolts correctly from Northside Bmw in fourways thanks for there help. Why would I make my bike unsafe while I work on aircrafts?) I'm at the stage of getting complete away from Bmw in December on way from Windhoek to George just proved the bike unreliable and back up un reliable Had followin issues on bike Abs, traction control wouldn't engage Abs back break played up lost toogle switch for Abs, traction control switch,fron discs loose, broke pannier box bracket. Phonned lynschroed From border when crossed asked them I have u huge diagnostic problem on bike once im in town can I bring bike in. When got to George there attitude changed sorry we are full and u have to book bike in and leave buy us. I took my business else were. They only good experience I've had at bmw dealers are as follows Donford capetown and stellenbosch, northside Bmw, Bavariaan. Bmw is spouse to be there would class brand the crossed contents with actors. They not living up to it. I'm done with trying t struggle with Bmw Headquarters South Africa. I'm sad to say once bike fixed am selling it to purchase The African twin. I have enjoyed Bmw for 4 years I can't go on like this. The costumer is the one u should look after.