BMW East London

A BMW East London employee, driving a company vehicle, bumped into the back of my Polo, on 30 July 2020. I asked him to please log a 3rd party claim with BMW. After numerous conversations and emails with the employee and the Financial Manager, plus an email to the Dealer Principal … over three months later, …. and this has not been resolved…. Has anybody else experienced bad service like this from BMW East London?