BMW don't go out to customers

My Name is Sino Msane <br> I am a proud owner of a BMW 530 D F10, today lunch time I was getting ready to hit the road like good old times but when I got into my beloved BMW, I tried starting it didn't start instead it's showed me a message \ Drivetrain Fault ". I therefore decided to call the BMW For****s Pinetown which is the closest to me in seeking of an assistant with regards to this matter. But the agent who assisted me asked if the vehicle was still under Motor Warranty but I told him no I just got off the warranty couple of kilometres ago and and the he said if that is case he won't be able to assist me unless I Towed the vehicle to them"