BMW CANT HELP ME

Misplaced my keys for my car yesterday so called BMW to make a new set for me,was told they cant help me unless the have a sample of it i was so furious,i have owned the BMW brand for about 15 years and its dissappointing to know they cant even make a new key without a sample,i purchased the car with one key so now i must some how get a key from the moon when its their car and they got the whole history and details of the vehicle,i own two BMW vehicles think its time to get rid of them both i cant handle such nonsense and havent got the time,so be aware if you own a BMW with one key because you wont get help from the brand thats so disgusting.