BMW Auto Glen/SA - Stay away!

Stay away. My car was booked in for a service after I received a reminder from BMW. I have been a loyal BMW customer for 9 years. Upon arrival I was told that my motor plan had expired in Feb and I needed to pay R4k cash for the service. I was not told this at the time of booking the service,apparently their computers have been offline. There was no notification from BMW SA to let me know that it was expiring, however according to the very rude and arrogant CRM from Auto Glen, customers are expected to remember this themselves, 5 years after buying a car. Is this the service BMW customers are paying for? To make the situation even worse, I cannot extend the motor plan now as I have missed the window, which I would have done if I was made aware. Now I am stuck with a BMW without a motor plan. BMW does not care about customers or losing them at all.

BMW's customer service has really disappointed me today. It is not the standard you would expect from BMW. The CRM manager from Auto Glen ]does not know how to deal with customers and shouldn't be. It's a shame that the excellent German BMW reputation is being tarnished by terrible service in SA.

After 9 years I will be taking my business elsewhere, where customer service and loyalty actually mean something.