BMW ARE *****

I contacted the customer care line to complain and ask for assistance in getting my extended warranty issue resolved, due to the fact that the dealer principal at Shelly Beach Branch did not assist me in extending my warranty instead he lead me on for months and then asked me to buy a motor plan. After 5 months he asked his sales person to advise me that I cannot extend me warranty because the time had elapsed. This email was sent to me 14/5/2019 by his sales rep. Yet I had emailed him a day after the alleged date of expiry being the 30/1/2019, I emailed him on the 31/1/2019 until the 23/5/19 requesting his assistance thinking I still had time until October 2019 when my vehicle ends it 5 year term. My email and his response on the 23/5/2019 did not even indicate to me that he cannot assist in the extension of the warranty.