BEST CUSTOMER EXPERIENCE

The Best Customer Service Experience I had with Virginia Mashala at BMW SA Head Office Reception.I Wish I dealt with her from the time I started getting better and approaching BMW for A way forward regarding repayment of my balloon Amount that kicked in as I was hospitalised as account got paid up automatically through debit order payments.But Unfortunate fir me I had to deal with the likes of Thabo and Maluleka who even though they saw my physical state and health felt it rewarding to them to treat me Unprofessionally;Inconsiderate ; Rude and Crucified Me because of What?A Cusyomer who came forth to discuss and Pay outstanding + - R35 000 00 out of what I paid from the Inception of The Account? The treatment received from Thabo,making me write unnecessary emails knowing he will never come back to me with a decision reached the only game he played very well was when I had to come again to their offices to find out why is he not responding to my email he said i Must send;yhat was when he felt too Special to Come Meet with me Again but send his Colleague Mr Maluleka as he introduced himself lying and coverying up for Thabo.

It Took A Receptionist ro see how bad (She Did Not Say This) A Consumer Was Treated to start with to be given Service At The Reception Not In The Small Private Boardrooms to help the Clients.I was given A settlement Amount which I paid in full same time .As I walked to the mall came back with proof of payment and gave to Maluleke who gave me the Settlement amount .But did not want to give me My Natis Paper telling me To comeback the following week...Knowing of my Situation what trouble i go through to come to their Offices. That us when Vivuen Called him and told him what the issue is because She Saw Me Before 7 that Morning.If I paid up the account why must I suffer comeback the following Week looking at my Health Condition and with No Transport to come to their Offices. Virginia had to tell Maluleke to go get the NATIS from which drawer by his office and he went got the documents gave them to Virginia. He came to me said Virginia will help me and Off He Went.

Really A life Saviour Virginia..Cuustomer Needs Experience She is An Asset to the BMW Business. Helpful;Going Extra Mile to Help Customers;Excellent Customer Service,Warm Hearted and Team Player.She Represents The BMW Brand Very Well. Her Personality Knows How Important Consumers Are.Excellent Knowledge of Company Products..She is A Receptionist but taught A Credit Controller His Job. WELL DONE VIRGINIA...WELL DONE!!! The Senior Managers At BMW SA must be made Aware of This Review.