Bad service from pinnacle auto Secunda

I am not happy with BMW South Africa, I have complained about BMW Secunda via their channels, but to this day nothing has been done.

Complaint ***

On the 28th of September 2021 I wrote to them: Good day

I’m writing this to you before I take the matter to the public space and it’s because of BMW Secunda. It’s the 2nd time they tamper with my car when I book in for service. The first time, I had an oil change, within a week my car started having engine problems, when I came back to the dealership, I was told to go buy a new engine. I had to fix the engine on my own which costed about 50k.

Now I drove my car in for rear breaks service, they changed them yesterday 27/09/2021 and today I bring my car back, telling them that my car doesn’t grin as quick as it did yesterday when I brought my car in. The service manager comes up to me very rude and tells me it’s the ABS pump. My pump was working fine when I brought it in. I am not happy with the service and treatment I got. I will be taking this up with my lawyers. I demand answers and a resolution.

On 5th of October I further explained the bad service also via their channels.

I’m still waiting for a resolution to this matter. I am still unsettled with the treatment I have got with BMW Secunda. Apart from the bad service to my car, I can’t get pass the rudeness of the service manager gave me. To even drop my car keys on the ground and walk away while I was still trying to understand why the mentioned misfortunes happen everytime I take my car for service there. I have also on the 28th of June, took my car for battery diagnostic, as to why the auto stop engine doesn’t work when I brake, I paid for it but they found no fault. But the following day I took the car to Tune Tech, and they indeed confirmed that the battery was faulty. But BMW Secunda made me pay for a diagnosis and found no fault with the battery. It was Tune Tech that also stripped and repaired my engine when BMW Secunda did the oil service but days later my engine failed because of oil lubricated components.

I still write this unhappy and frustrated over the service I receive from BMW Secunda. Over and above, very hurt of the customer treatment I got from the service manager, the disrespect of raising his voice at me and purposefully dropping my car keys on the floor and walked away when I was raising my concerns.

The longer this case takes to be resolved, I get more convinced that even BMWSA doesn’t so much care about it’s customers