Bad SERVICE from CARE AND PROTECT POLICY

Good day.

I am enquiring about a policy no BMWGR ********** that I took out with BMW finance in 2013. For Carl van der Westhuizen id ********** 282088 the BMW 1 series convertible.

It was the care and protect policy I signed the documents in June and was told not to lodge a claim for every little scratch or dent I should rather wait untill I have more than one and have it all fixed once.

My car DOES NOT have major scratches on it and has NO DENTS. My last payment is due on 15 July 2018.

I waited yo lodge a claim so that my car can be kept in mint condition. As stated I DO NOT HAVE MAJOR SCRATCHES OR ANY DENTS.

I called today to lodge a claim asking to please just have the MINOR SCRATCHES REPAIRED. Just to be told that my policy LAPSED ON 17 JUNE 2018.

I WAS NOT NOTIFIED ABOUT THAT AT ALL.!!!

Surely you should notify a person regarding something like this.

After speaking to Chivonne at the call centre I must say I am highly disgusted with how she treated me over the phone.

FIRSTLY she was giving excuses as to why certain things won't be covered BEFORE even going into my profile.

SECONDLY she was more than willing to tell me that ANOTHER POLICY CAN BE SOLD TO ME.

SO BMW are willing to sell policies but NOT WILLING OR ABLE to notify a person about when the policy will end so that YOU AS A CUSTOMER can sort out all things pertaining to the policy?.

Is THIS HOW you as BMW treat customers that purchase vehicles and Policies from your FINANCIAL INSTITUTION??

AND I MUST BUY ANOTHER CAR FROM YOU???

HIGHLY DISAPPOINTED.

Carl van der Westhuizen