Bad Service

I drove my car on the 5th February in the morning to buy a few items at the shops everything was fine got back home and parked. Later on the same day my car was not responding to both keys, locked and nothing is working. I then called BMW on call to have a look at my car, they came technician name Johan and advised he has never seen anything like that before he tried everything but the car still does not respond. He then suggested that maybe when I was at the man someone tried Jamming my car.

I booked the car in at BMW Midrand Tuesday 08/02/2022 to be checked out, BMW on call sent a tow truck and another technician to assist loading the vehicle.

Andries from BMW Midrand then calls to let me know that my car just went out of motor plan and they will charge me R1 500 to diagnose which we both agreed on.

On the 09/02/2022 Andries (Assigned agent) BMW Midrand called to inform me that they also can't see what is wrong with the vehicle they need more time.

On the 11/02/2022 Andries called to inform that they still can't find the problem, but unfortunately my bill is now going high, and I am now sitting on R2 800. What I do not understand is that, I have to pay them more because they can't figure out what is wrong with their car. My car ODO is 104 000 full service history with BMW as it went out of motor plan 3-4 weeks ago.

Only on the 15/02/20222 they managed to get the problem and Andries informed me that this part P*** SET OF CODES failed, and they replace that they have to also replace P*** UNIFIED LOCK. Which takes my bill up to R28 500

When I asked what might have lead to the damage of the part, I was just told it failed. No water damage nothing, it just failed. Immediately after my car went out of warranty.