Bad service by BMW Kimberly

On the 23rd of March I took my car in for front brakes service at BMW Kimberly, the boot lights were not working and the SOS warning light was on. They serviced the car and told me that the lights as well as the battery to fix the SOS sign were ordered in Bloemfontein. By the way, I live in Vryburg, 220KM away from Kimberly. Two weeks go by without hearing anything from them and I decide to call them on 6th April and the lady says: "actually the car is booked in today, didn't you get a call or SMS?"? I tell her no, that's actually why I'm calling to find out if the parts haven't arrived yet. I booked to have the parts installed on the 13th April and I decide to do the rear brakes once off too(nobody tells me that the SOS thingy is not here and the rear brakes are not here too). I leave my car and around 3pm I go there only to be told that the mechanic managed to fix the lights only because they are waiting for other parts from Bloemfontein and I must come back again. Imagine the inconvenience... the mechanic said they would organize to fit the parts by me, or they will make some sort of arrangement since this was an error on their part...

Up to today, I'm still waiting for a service consultant to call me and apologise for that mess and waste of my time, since she was not around when I went back there. No arrangements have been made and nothing. I'm so disappointed with the level of service I received from BMW Kimberly. Especially because I'm a self employed single parent, going to Kimberly for service takes an entire day out of my schedule and for them to not even bother like this is very disappointing.