bad service

it has taken me several phone calls and half an hour today to get a simple quote for motor plan extension on a year

i spoke to Piet and Renold in your respective departments who up until now have not been able to assist with simple quotation , and have escalated matter further in getting me so annoyed at the lack of assistance that im now escalating the complaint to bmw sa should this quote not be given today , and i will go rather with another brand and trade this car in as bmw has been nothing but a problem to try and retain