BAD AND INEFFECTIVE CUSTOMER SERVICE. SERVICE DONE NOT SATISFACTORY

Good Day On Tuesday, 15 August 2017 I took my car to BMW Melrose arch as the vehicle was giving a problem with a starter. It would only start after several attempts.

I was attended by Jacobos Ndlovu whom I informed that the car had been previously diagnosed with valvetronic problems –Jacobos advised that the car needed to be diagnosed again by BMW Melrose arch to determine the problem, as this is company policy/procedure. I gave him a go ahead.

On the following day I was advised that the car had no valvetronic (VVT) problems instead it had coil and spark plug issues - as per attached invoice.

On Sunday, I had to try several time to start the car – which meant that the very same issue that led me to take my car to the dealership was not resolved at all.

I was more shocked when the car indicated low oil and yet the invoice included oil refill. How can a car that was refilled on Friday indicate oil shortage on a Sunday? I immediately refilled the oil.

My conclusion is that no oil was refilled and yet I was billed for it, car still battles to start and yet I was billed for it…………

I submitted a complaint to Jacobos as per attached e-mail – just refilling oil to a car that was already refilled will not solve any problem at all. Jacobos only indicated he will only refill the oil, what about the problems the car is still giving after being fixed as per Jacobus. We have sent the emails to dealership manager but no response was received.

I need someone to intervene.

Looking forwarding to hearing from you.

Joyce and Sabelo