Awesome service from Deborah - Melrose Arch BMW

Good Morning,<br> <br> I had tried several times to contact Lyndhurst Auto on Wednesday 24/02/2016. After my last failed attempt I convinced myself that I had the wrong number because surely customer service can't be this bad - who doesn't answer a business line during business hours for 6 calls in a row?<br> <br> In a fowl temper and out of pure frustration I contacted BMW Melrose Arch to see if I had the correct number or not?<br> <br> The phone was very promptly answered, to my utter DELIGHT, by a very well-spoken young lady - Deborah.<br> <br> I proceeded to explain the situation and my frustration to Deborah, in what I admit now, was not the nicest way...<br> <br> She very calmly and professionally explained to me that Lyndhurst Auto is no longer in business and very helpfully pointed me in the right direction. <br> <br> What was a HUGE complaint has now become a pat on the back for Melrose Arch BMW and in particular Deborah Hamilton. I want to thank her for conducting herself in a stellar fashion. I was so impressed at the professional manner in which she conducted herself and assisted me efficiently.<br> <br> THANK YOU!<br> <br> I only wish I could receive more service like this more often.