Awesome service

I don’t often write reviews like this, but my recent experience with BMW Menlyn was handled with such standout service that I felt to share this. I’d like to compliment both Alwyn du Toit and Hugo Van Den Heever for the excellent service they provided me. I’ve recently had unexpected damage to the xDrive Navigation system of my BMW X3 and was told by another dealership (without inspecting the car) that the damage would be on my account. I was convinced that this was the last BMW that I would ever drive as the service from BMW Centurion was absolutely shocking – and this was time and again every time with every service for the last 1.5 years. I was referred to BMW Menlyn through a friend and contacted Alwyn du Toit, the dealer principal. Alwyn was friendly, helpful, professional and passed me over to Hugo who was great to deal with. From the second that Hugo phoned me to schedule the appointment for the service and assessment of my vehicle to the reception and handing over my car everything was absolutely amazing. They even arranged a chauffeur to take me all the way home (From Menlyn to Midrand) while my car was in for a service. Hugo kept me advised of the status of the service as well as the damaged xDrive Navigation system. Professionalism is exhibited throughout this dealership. They are honest and always return their phone calls promptly. Hugo’s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Within not even a day he was able to verify that BMW authorized the part and he ordered a new xDrive Navigation system on the Motorplan cost. He immediately also booked my BMW in for the fitting of the new xDrive Navigation system. Alwyn and Hugo, it was a pleasure to deal with BMW Menlyn. You have restored my faith in BMW and the service industry. I want to thank you for the fantastic service you extended me on my vehicle. You offer true customer service and the experience was amazing. Such a commitment to GREAT CUSTOMER SERVICE is to be commended. You can be sure that I will continue to do business with BMW Menlyn for years to come, and send referrals. #bmw #superawesomeservice #menlynautobmw #bmwsouthafrica #x3