1 reviews | Active since Nov 2011
Appalling communication and service
Hi<br> <br> On Thursday 11/02/2016, I took my car into BMW Alberante (Alberton) to get the drive-train warning light and water leak checked out. On Thursday i was informed that i can get my car the next day the Friday.<br> <br> On Friday 12/02/2016, I collected my car from the dealer, within 2 kms leaving the dealer i got a coolant warning, that i must check my coolant. So i drove back to the dealer, ONLY TO GET TOLD THEY HADN'T FITTED THE RELEVANT PART AND THE CAR WAS INCOMPLETE. <br> <br> My concern is why wasn't i INFORMED the vehicle was incomplete??? WHAT ABOUT MY SAFETY???<br> Was advised to bring in the car on Tuesday because they only going to order the part on Monday morning. THIS NOW MEANT I HAD TO DRIVE MY CAR FROM FRIDAY TILL TUESDAY WITH A IRRITATING BEEPING WARNING LIGHT.<br> <br> This morning (16/02/2016) i dropped off the car. At 12:33 i got a call from Marlon saying my vehicle will be ready by 3pm so i informed Marlon to get a drive to pick me up at 3pm. I HAD TO CALL Marlon asking about the driver at 15:15 only to get a call back at 16:00. Driver arrived at 16:30. I had to be at work at 16:00. I was already 1 hour 30 minutes late. <br> <br> Another concern is me being picked up 1 hour 30 minutes late???
