After owning 6 BMW's - NO MORE

My issue relates to my 135 coupe. I took the car in to BMW Supertech on 26th September 2015 to attend to a few issues. My intention was to collect the vehicle the following week. I was told there was a problem with the vehicle engine based on the sound that it was making. I was told that the repairs will take between 2 and 3 months and that no courtesy car would be provided. I contacted BMW SA (Bridgitte) on 9th October 2015 at 9.50am. She promised me she would get back to me by Monday but she did not. When I called her today at 11.33am she told me that she handed the matter to her superiors and that Technical was now involved. She said that I will not be given a courtesy car but that since Technical was involved the matter will be concluded more speedily. I asked her to commit what she said to me in writing by sending me an email to [Email Removed] I haven't received the email as yet. I emailed BMW SA again yesterday and did not even get an acknowledgement. Is this how a Global company treats a loyal client. I will also send this email to BMW Germany. I am no longer a loyal BMW driver. I despise the way I am being treated.<br>