ACCOUNTABILITY

Booked my car in for a service on the 15 April 2024, it was for a 90 000km service. When the car was ready went a fetched it but few days later I started picking up a burnt smell everytime I start the ignition. On the 3rd of May 2024 I re-booked and explain to the Bianca what my concerns were hence I'm bringing it in, she said they were fully booked however I can bring it on Monday the 6th May, I did that and they come with whole lot of issues that amounted to R13642.82. I then asked them why am I experiencing this problem after the service and why was all these issues not picked up during the first booking. Long story short, I asked they to atheist meet me halfway as I feel this was a human error on their side, however they did not want to take accountability. I also told them I've never seen any oil leak before and all of a sudden there's an oil leak and, gasket problem and thermostat all of these things i was never made aware of on the first booking. I asked for a reasonable discount as thus was their fault however they gave me a R2000 discount and Derrick told there's nothing else they can do unfortunately. Honestly I didn't want to pay a cent but was willing for peace sake to take half responsibility. I'm going to escalate the matter to the ombudsman and to other platforms where I can get help.