A first time for everything (The worst service)

It is deepest sadness that I have to write this review on my brand. I am a loyal customer. And its the brand luxury and great customer service that has always been the things that make me a proud BMW owner.

However all of that has changed. And I am sad. Confused. And mostly frustrated. Its a couple of things: 1. BMW Rustenburg did a service not long ago but did not change the front breaks. And did not top up the water. I am getting warnings signs already. 2. BMW Montana can NOT explain, in simple terms, whether the motor plan will pay or not. The pop up says front breaks are due, now in 1700km. 3. BMW Midrand, this one tops it all. I explained at the gate that i just need to talk to someone in the service department face to face (because i am not winning with Montana), i just to show them the car warnings. Explain that i had a service two weeks ago and i have a motor plan. Tjo i was told where to get off. And i was given a number to call, ext 2000 they told the security.

All of the above. Coming from this big a brand. That i believe to be top. It is really ridiculous and disappointing to be honest. I NEVER not in a million years expected this from BMW. Other car brands maybe, but BMW not.

I guess the customer service has fallen and it is a shame.

I am still not answered on whether on how the warning sign is linked to the 1700 km service due.

I do not know where to go because on the phone. Or physical. I am NOT winning. I am deeply hurt and sad. I never expected it.