BMW Northcliff Approved Repair Centre
Claimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
BMW Northcliff Approved Repair Centre
Claimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
0Likely
NPS Score
0
Recommended: Likely
Review Distribution
2|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Gill M
1 reviews | Active since Jan 2023
3 Aug 2026, 16:47
Avoid
I would not recommend. This business is NOT BMW Northcliff- although their signage would lead you to believe this. It was a disaster from start (and they are not finished. One guy stated on the insurance firm that a part would be ‘repair’. When dropping off the car another guy says that it should be ‘replace’ and that the other guy is a problem. No updates received- my phone number was incorrect on the system. When you do phone, you are passed around from one person to another. Then given the option to leave a message, which is never returned. The manager does not respond to email. Sent at photo of work being done- 4 hours later the guy is going to do the work. Still missing a part- some story about an incorrect delivery and that BMW mislabels left and right. Goodness knows when the correct part will be delivered. Over- inflated my tire, left the car unlocked and windows open.
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Gill M
1 reviews | Active since Jan 2023
3 Aug 2026, 16:47
Avoid
I would not recommend. This business is NOT BMW Northcliff- although their signage would lead you to believe this. It was a disaster from start (and they are not finished. One guy stated on the insurance firm that a part would be ‘repair’. When dropping off the car another guy says that it should be ‘replace’ and that the other guy is a problem. No updates received- my phone number was incorrect on the system. When you do phone, you are passed around from one person to another. Then given the option to leave a message, which is never returned. The manager does not respond to email. Sent at photo of work being done- 4 hours later the guy is going to do the work. Still missing a part- some story about an incorrect delivery and that BMW mislabels left and right. Goodness knows when the correct part will be delivered. Over- inflated my tire, left the car unlocked and windows open.
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lynn
1 reviews | Active since Apr 2026
2 Jun 2026, 14:41
SHANE BERNARDES BMW NORTHCLIFF ARC
Title: Shane Bernardes - Exceptional service at BMW NorthcliffRating: ⭐⭐ 5/5Review: I want to recognize Shane Bernardes at BMW Northcliff Authorized Repair Centre for outstanding service.From drop-off to collection, Shane was professional, knowledgeable, and took real care of my car and my concerns. He explained the repairs/options clearly with no jargon, kept me updated throughout, and there was zero pressure or hidden surprises. The work was done efficiently and my BMW came back in perfect condition.What stood out most was Shane’s honesty and attention to detail. He made a process that’s usually stressful completely painless. It’s clear he takes pride in his work and genuinely puts customers first. If your BMW needs service or repairs, ask for Shane at BMW Northcliff. He’s earned a loyal customer in me. Highly recommended!
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lynn
1 reviews | Active since Apr 2026
2 Jun 2026, 14:41
SHANE BERNARDES BMW NORTHCLIFF ARC
Title: Shane Bernardes - Exceptional service at BMW NorthcliffRating: ⭐⭐ 5/5Review: I want to recognize Shane Bernardes at BMW Northcliff Authorized Repair Centre for outstanding service.From drop-off to collection, Shane was professional, knowledgeable, and took real care of my car and my concerns. He explained the repairs/options clearly with no jargon, kept me updated throughout, and there was zero pressure or hidden surprises. The work was done efficiently and my BMW came back in perfect condition.What stood out most was Shane’s honesty and attention to detail. He made a process that’s usually stressful completely painless. It’s clear he takes pride in his work and genuinely puts customers first. If your BMW needs service or repairs, ask for Shane at BMW Northcliff. He’s earned a loyal customer in me. Highly recommended!
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ANZEL B
1 reviews | Active since Mar 2026
23 Mar 2026, 13:06
very poor service
my car is there for a minor repair; we are on day 6 only updates i have received thus far is going to painting then going to polishing and again back to painting, wonder if they are ***********. i phoned this morning because i need to hand back my rental vehicle today as they said it would take 6 days, i've been put through to 7 different people non who answered the phone, from the progress lady to the office manager. i need answers and i am not getting them. i phoned my insurers and they would call me back.
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ANZEL B
1 reviews | Active since Mar 2026
23 Mar 2026, 13:06
very poor service
my car is there for a minor repair; we are on day 6 only updates i have received thus far is going to painting then going to polishing and again back to painting, wonder if they are ***********. i phoned this morning because i need to hand back my rental vehicle today as they said it would take 6 days, i've been put through to 7 different people non who answered the phone, from the progress lady to the office manager. i need answers and i am not getting them. i phoned my insurers and they would call me back.
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