1 reviews | Active since May 2014
Pathetic uneducated staff at Bluenet.co.za
<div>A lady by the name ***** assisted me when applying for a Telkom wi-fi modem. She is totally *********** in performing any duties: She indicated the area where I'm staying does not have LTE coverage.... I cannot apply for a wi-fi modem and let my Son make use of it.... I walked into a Telkom shop on May and was helped within minutes. We have full coverage where I'm staying. Do not make use this business and go directly to a Telkom shop.</div>
Louisa,
I find it most disappointing that you felt that you had to come on Hello Peter and personally slander and attack my staff five months after you were given your LTE solution via a Telkom Store without understanding the full facts after we went “above and beyond” to assist you.
Monique is a senior manager here at Bluenet and is extremely capable and knowledgeable of the Telkom products and services we offer, she did everything possible to assist you with taking out the application keeping you informed by email at all times.
The facts are this: There was no LTE coverage at your personal physical residential address and Telkom do not allow us as authorised Telkom dealer to allow an application to be taken out for someone else at a different address that does have coverage. (in this case being your sons address)
These are Telkom Head Office rules that we we are obligated to adhere to as an authorised Telkom Dealer.
Whilst Monique again tried to best assist you with a letter of motivation to say that your son had LTE coverage at his address and you would be paying for the LTE router service on his behalf at that address, it was declined. Again, we further escalated the ticket to higher management at Telkom Head office and it was further declined. They would have had their reasons as to why I am sure.
The Telkom stores are a different channel to the third party dealers such as Bluenet, If you went into a Telkom store and they allowed you to take out the package under your above circumstances then that is because they operate under a different ruling on this within the Telkom Group structure.
We at Bluenet would have loved to have successfully assisted you with your LTE package but were unable to under everything explained to you above.
I today gathered all the facts around this application and am quite satisfied that Monique tried everything within her power and ours as an authorised Telkom dealer to assist you best we could. I do not think that my staff are “pathetic and uneducated” as you so graciously write here on Hello Peter, in fact, They are fully trained in the products that we sell on behalf of Telkom and we have many happy clients that leave very positive testimonials on our website.
In closing, We wish you many happy hours internet surfing with your TELKOM LTE router and thankyou for choosing Telkom as your service provider.
Regards
Kirk D
Director.
Louisa,
I find it most disappointing that you felt that you had to come on Hello Peter and personally slander and attack my staff five months after you were given your LTE solution via a Telkom Store without understanding the full facts after we went “above and beyond” to assist you.
Monique is a senior manager here at Bluenet and is extremely capable and knowledgeable of the Telkom products and services we offer, she did everything possible to assist you with taking out the application keeping you informed by email at all times.
The facts are this: There was no LTE coverage at your personal physical residential address and Telkom do not allow us as authorised Telkom dealer to allow an application to be taken out for someone else at a different address that does have coverage. (in this case being your sons address)
These are Telkom Head Office rules that we we are obligated to adhere to as an authorised Telkom Dealer.
Whilst Monique again tried to best assist you with a letter of motivation to say that your son had LTE coverage at his address and you would be paying for the LTE router service on his behalf at that address, it was declined. Again, we further escalated the ticket to higher management at Telkom Head office and it was further declined. They would have had their reasons as to why I am sure.
The Telkom stores are a different channel to the third party dealers such as Bluenet, If you went into a Telkom store and they allowed you to take out the package under your above circumstances then that is because they operate under a different ruling on this within the Telkom Group structure.
We at Bluenet would have loved to have successfully assisted you with your LTE package but were unable to under everything explained to you above.
I today gathered all the facts around this application and am quite satisfied that Monique tried everything within her power and ours as an authorised Telkom dealer to assist you best we could. I do not think that my staff are “pathetic and uneducated” as you so graciously write here on Hello Peter, in fact, They are fully trained in the products that we sell on behalf of Telkom and we have many happy clients that leave very positive testimonials on our website.
In closing, We wish you many happy hours internet surfing with your TELKOM LTE router and thankyou for choosing Telkom as your service provider.
Regards
Kirk D
Director.