HB
Hardie B

1 reviews | Active since Feb 2012

15 Feb 2016, 16:12

Really bad service delivery, unresponsive.

If you're into lots of promises, missed deadlines, extensions of deadlines, extensions of extensions of deadlines, unanswered phones, non-existent phone numbers and conflicting status updates (one step forward, two steps back) then this is just the right fit for you! <br> <br> That said, I finally got connected with LTE, almost a week after the activation that should have taken one hour. This by no means a low friction process. Lots of patience (and sometimes liquor) is required. Expect a period of 3 weeks, even when they promise 4 days - that is just not achievable for this company. <br> <br> <br> It is not a **** in the sense of them leaving with your money and not delivering the service (Although they do not deliver service by any modern or reasonable standard....) I have also spoken to other would be customers who just ended up cancelling, I was 20 minutes away from that myself. They can arrange LTE for you, but it is a similar process to having a pool installed by a first-timer. Good luck if you have already embarked on the journey!

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